What exactly is a “cloud-based” phone system? Is it the same as VoIP? Is everything in the cloud these days? If you own a business, you may be asking yourself these questions, as more and more services migrate to the ubiquitous cloud. How is the cloud changing telephones as we know them, and what does this mean for communication and voice services for your business?
Many people call it VoIP, or “Voice Over Internet Protocol,” which stands for a service that uses the internet to make calls as well as store data in an offsite server, or “the cloud.”
At GAGE, we call this service GAGE Cloud Voice, and the beauty of cloud-based communication is that it gives your business the ability to be accessible anytime, anywhere, on any device. In today’s fast-paced world of instant-gratification, being able to access your customers whenever, wherever is critical. Many cloud-based services also have integrated mobility and collaboration tools for your team that make working together easier than ever. When everything works together like this, you can communicate more effectively and efficiently. And if you’re still not convinced, here are 5 of the top reasons to consider moving your communication to the cloud:
// Collaboration
Cloud-based voice makes collaborating with your team easy, wherever they are. While something like forwarding a call might typically cause confusion, it’s easy to handle on the fly with cloud-based voice. And when something unexpected happens that keeps you away from your office, like severe weather, you can easily re-route your calls to go to your cell phone, or connect with instant messaging or video conferencing without missing a beat.
// Customer Service
With cloud technology in place, your team can use enterprise-class features like CRM data integration and voicemail-to-email to keep everyone and everything connected in their sales pipeline. And once they’ve closed the deal, cloud-based voice makes it that much easier to keep in touch and be available for customers when they need it most.
// Cost
Cloud-based voice runs on far less equipment than on-premise phone systems, and expert installation, thorough training, and software that’s easy to update keeps you up and running with the latest features. And with so many customizations available, you can build a phone system to meet your needs, instead of paying for unnecessary bells and whistles. Add or remove services easily as your business requirements change.
// Convenience
With all this easy access to communication, you can do everything quicker and more efficiently, boosting productivity. When it’s easy for your team to do their work, everybody wins.
// Clarity
Cloud Voice does everything you’d expect from a phone, and so much more. When communication is clear and easy, everything else can fall into place. Don’t let an outdated communication system get in the way of communicating with your team or your customers. Cloud-based voice services are easy to use, intuitive, and customizable for your needs.
With features like that, it’s clear to see how a cloud-based voice system could help boost communication for your business, both internally and externally. Want to learn more? Contact us today and let us show you how to get the most from the cloud for your business.